Last Updated: [07/28/2023]
Information We Collect:
1. Personal Information: When you book a ride with us, we may collect personal information such as your name, contact details, and payment information to process your reservation and facilitate smooth transactions.
2. Location Data: We collect location data when you use our taxi service for navigation and trip tracking purposes. This data helps us provide you with efficient transportation and improve our services.
3. Communication Data: We may retain records of your interactions with our customer support team, including emails, phone calls, or chat conversations, to ensure quality service and address any inquiries or concerns.
How We Use Your Information:
1. Service Provision: We use your personal information to provide you with taxi services and ensure a seamless experience from booking to drop-off.
2. Customer Support: Your information helps us address your queries, concerns, and feedback effectively, ensuring superior customer support.
3. Improvement of Services: We analyze data to enhance our services, identify areas for improvement, and customize offerings to meet customer preferences.
4. Marketing Communications: With your consent, we may send promotional offers, updates, and relevant information about our services. You can opt-out of these communications at any time.
Data Sharing and Disclosure:
1. Service Providers: We may share necessary information with trusted third-party service providers who assist us in delivering our taxi services, such as payment processors or mapping services.
2. Legal Compliance: In some cases, we may be required to disclose your personal information to comply with legal obligations or respond to lawful requests from public authorities.
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is completely secure. While we strive to safeguard your data, we cannot guarantee absolute security.
Retention of Information:
You have the right to ask us to delete or modify delete your personal information that we hold. To exercise these rights or if you have any concerns about your data, please contact us using the details provided below.
Updates to the Policy:
Address: 337 College St Burlington, VT 05401
Email: [email protected]
Phone Number: 802-448-2038
Thank you for choosing Burlington Taxi. We value your trust and are committed to protecting your privacy throughout your journey with us.